The Bait and Switch
Here is how most agency engagements go:
The Sales Process:
You meet with a senior partner. They are brilliant. They understand your business. They have great ideas. You are excited.
You sign the contract.
The Reality:
That senior partner is now on another pitch. You are handed to an account manager who schedules a "kickoff call." On the call, you meet the "team": a junior strategist, a project manager, and a designer two years out of school.
The senior partner you signed for? You will see them in 3 months at the "final presentation."
This is the agency bait-and-switch. Senior talent closes deals. Junior talent does work. Account managers play telephone in between.
The result: bloated timelines, diluted quality, and frustrated clients.
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Why Committees Kill Quality
The committee model seems logical on paper:
Six people! What could go wrong?
Everything.
Problem 1: The Telephone Game
Every handoff introduces interpretation error. The client says something to the account manager. The account manager translates it for the creative director. The creative director briefs the designer. By the time the brief reaches execution, it is a shadow of the original intent.
Problem 2: Approval Chains
Every decision needs approval from multiple layers. The designer has an idea. It goes to the creative director. Who checks with strategy. Who confirms with the account manager. Who runs it by the client.
A decision that should take one meeting takes three weeks.
Problem 3: Diffused Accountability
When a project has six owners, it has zero owners. Who is responsible for the final quality? Everyone and no one.
Problem 4: Junior Execution
The people doing the work are often the least experienced. They are learning on your project. You are paying senior rates for junior output.
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The Senior-Led Alternative
Senior-led branding means one strategist and one designer own your project end-to-end.
The Strategist:
The Designer:
That is it. Two senior people. Direct lines of communication. No game of telephone.
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Why Senior-Led Is Faster
Consider a simple decision: "Should the logo be serif or sans-serif?"
Committee Process:
1. Designer presents two options to creative director (1 day)
2. Creative director schedules review with strategy (2 days)
3. Strategy considers brand implications (2 days)
4. Account manager compiles feedback into presentation (1 day)
5. Client presentation scheduled (3-5 days)
6. Client gives feedback
7. Repeat steps 1-6 for revisions
Timeline: 2-3 weeks
Senior-Led Process:
1. Designer and strategist discuss options (30 minutes)
2. They make a recommendation to client
3. Client approves or redirects
4. Designer executes
Timeline: 2-3 days
This is not an exaggeration. Every decision in a committee process takes 5-10x longer than necessary.
Multiply across dozens of decisions in a branding project, and you understand why traditional agencies take 6-9 months.
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Why Senior-Led Is Better
Speed is not the only benefit. Quality improves too.
Senior Judgment
Senior creatives have pattern recognition. They have seen what works and what fails across dozens of projects. They make better calls faster.
A committee of juniors has to process every decision from first principles. They do not have the experience library to draw on.
Direct Communication
When the person making decisions talks directly to the client, feedback is clearer. There is no interpretation layer to distort meaning.
"I want it to feel more premium" means one thing to the designer who hears it. It means something different after passing through two account managers.
Ownership
When one strategist and one designer own the outcome, they take responsibility. Their name is on the work. They cannot hide behind the committee.
This accountability improves everything: the effort, the attention to detail, the willingness to push for better.
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The Economics
Senior-led sounds expensive. It is not.
Traditional Agency Economics:
Half your budget pays for overhead and layers. The senior talent you are paying for barely touches your project.
Senior-Led Economics:
More senior time. Less overhead. Faster results. Lower cost.
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How to Identify Senior-Led vs. Committee-Led
When evaluating agencies, ask:
Question 1: "Who will I be talking to weekly?"
Question 2: "Who makes creative decisions?"
Question 3: "Will the person I meet in the pitch work on my project?"
Question 4: "How long will this take?"
If you hear "account manager," "creative committee," or "approval process," you are looking at a committee model.
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When Committees Make Sense
To be fair, there are situations where committees work:
1. Massive enterprise projects where multiple workstreams genuinely need coordination
2. Highly regulated industries where compliance review is mandatory
3. Global rollouts where regional adaptation requires specialized teams
If you are a Fortune 500 company rebranding across 40 countries, a committee might be necessary.
If you are a founder building a brand to raise a Series A, a committee is overkill.
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What Senior-Led Looks Like in Practice
At Branded Mayhem, every project is senior-led.
Who you talk to:
What you never deal with:
The result: 30-90 day timelines instead of 6-9 months. Direct feedback instead of telephone games. Senior judgment on every decision.
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The Bottom Line
Every layer between decision and execution is a place where quality dies and timelines expand.
Senior-led branding removes the layers. You work directly with experienced people who own the outcome.
Faster. Better. Less expensive.
If you have been burned by the agency bait-and-switch before, you know what I mean.
Book a Brand Therapy call and talk directly to the person who will work on your project.
— The Mayhem Crew
"Every layer between decision and execution is a place where quality dies and timelines expand."
Frequently Asked Questions
What is senior-led branding?
Senior-led branding means the senior strategist and senior designer who own your project are the same people you talk to and the same people doing the work. No account managers, no design committees, no handoffs between layers.
Why do agencies use committees instead of senior leads?
Agencies use committees because it allows them to staff senior strategists on sales and new business while junior teams do the work. The senior person closes the deal, then you never see them again. It is an efficiency model for the agency, not the client.
How much faster is senior-led branding?
Senior-led projects typically complete in half the time of committee-led projects. A 6-month agency timeline becomes 60-90 days when decisions do not have to travel through approval chains.
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